Where we ship

Every order is printed and dispatched from Vilnius, Lithuania.

We ship across the European Union. Countries we do not currently ship to, and any island or remote-area surcharges: we currently ship to Lithuania, Latvia, Estonia, Poland, Germany, Belgium, the Netherlands, the Czech Republic, Slovakia, Austria, Denmark, Finland, Luxembourg, Sweden, Slovenia, France, Spain and Portugal; we do not ship to other countries yet. There are no island or remote-area surcharges.

Production time

Nothing here is held in stock as a finished product — it is printed for your order.

Normal production time is 1–14 working days. It starts when your payment is confirmed, not when you place the order, and it is separate from the time the carrier then takes.

Larger quantities and custom prints take longer: the time is agreed with you in writing before you pay.

If we cannot hold to the production time we write to you before the time is up and you may cancel for a full refund.

Carriers and delivery time

Carriers we use: DPD, delivery to DPD parcel lockers.

Typical delivery time once the parcel has been handed over: Lithuania and Latvia 1 working day; Estonia 1–2; Poland 2; Germany, Belgium, the Netherlands, the Czech Republic and Slovakia 4; Austria, Denmark, Finland, Luxembourg, Sweden and Slovenia 3–5; France, Spain and Portugal 5–6 working days.

Tracking: every parcel gets a DPD tracking number, which we send you by email when the parcel is handed to the carrier.

Delivery times are the carrier’s estimate, not a guaranteed date. The legal deadline below is what actually binds us.

What delivery costs

Shipping is shown separately at checkout and you see the full amount before you pay. Product prices are in EUR.

Shipping prices and any free-shipping threshold: calculated by destination country and parcel size and shown at checkout before you pay, from €2.49 within Lithuania; delivery within Lithuania is free for orders of €50 or more.

The seller is not registered for VAT, so no VAT is charged.

The legal delivery deadline

Unless we agreed another date with you, we deliver without undue delay and no later than 30 days after the contract is made.

If we miss that, you may give us an additional period that is reasonable in the circumstances. If we miss that too, you may cancel the contract and we return every payment you made without delay.

Risk, damage and parcels that do not arrive

The risk of loss or damage passes to you when you, or someone you name other than the carrier, take physical possession of the goods. Until then it is ours. If you arranged your own carrier, risk passes when we hand the parcel to that carrier.

So if a parcel arrives broken, or does not arrive at all, that is our problem to solve and not yours. Tell us at info@plastic-room.com as soon as you notice, with a photograph if there is damage. Do not throw the packaging away until it is settled.

Outside the European Union

Within the EU there are no customs formalities and no import charges to pay on arrival.

Shipments beyond the EU: we do not ship outside the European Union.